It is one of the
secret treasures of Port Elizabeth and you are now sworn to keep that secret if
you are reading this.
If book fanatics
hired a pirate and the pirate stored the treasure - then you have discovered it
inside Fogartys' book store in Walmer Park shopping Centre, Port Elizabeth.
Of course my kind of
fooling around is looking at books. Each peek offers me a trip of great
adventure that I would otherwise not be able to enjoy.
The treasure is not
just in the pages, though they be enchanting in themselves.
The collection of
top class treasure is in the old fashioned values that are followed by the
owner and the staff.
The above picture
shows the beautiful shop assistant Lindsey Nell doing her magic.
What prompted my
desire to share this with the rest of PE and the world was an incident of
unashamed eavesdropping that I engaged in recently.
I crept into my
secret little bookstore the other day, intent on spending some time adventuring
through numerous pages, when I noted a mature gentleman cuddled into the
bookshelves. He looked like a skilled cuddler so I was tempted to ask him to
cuddle in to me instead. Discounting that notion as possibly inappropriate, I
was preparing to walk to the counter to ask a question of the assistant when he
beat me to it.
It is not a large
shop so overhearing what others say is compulsory. At least, this is what I
reason to myself whenever I happen to hear other peoples' conversations. This
is what he said;
"I think you
have one book on order and I will take
this one today." He raised a book in the air and placed it carefully on
the counter top. It was too obscured for me to see the title, so my curiosity remained
unsatisfied. He continued, " This shop is great - you always respond to my
every request. Whatever I want you find for me you do so. I have never had a
problem and you always attend to me. Thank you."
How often have you
heard that in the last year, ten years?
What did the sales
assistant reply? "Well thank you, that is our aim. We will always do our
best to help you and get the books that you want".
So satisfying to
hear. I am not making this up. I stood with my face turned away so they could
not see my jaw so seriously dropped in astonishment. This is best service in
action.
I could barely
contain myself and rushed to the counter as soon as he left and said "He
must be related to someone here or you must have paid him to say
that" No, she assured me, he was a
regular customer with particular arty crafty interests and the staff enjoyed
him as much as he appeared to enjoy them.
"Relish these
moments" I said to myself in
appreciation. A small retail store that is threatened by several mega chain
stores, is holding their own through excellent, respectful, caring service.
These moments inspire me. I turn to them when I am feeling overwhelmed by bad
news out there and in my own life. In fact, they sustain me. I basked in the
mutual appreciations flying around the store and left buoyant and skipping.
Actually, the old knees would not take the skipping, but you know what I mean.